Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. Should have checked this site first. StubHub itself admitted no wrongdoing in the settlement. I purchased two tickets listed on site. Also disputing a charge that you made is fraud. We were not the only ones. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. My understanding is that actually money paid to a business cannot "expire", even if it is in a credit. We also use third-party cookies that help us analyze and understand how you use this website. while we were at work. September 15, 2021 If it is postponed/rescheduled, the tickets are still valid. Following backlash from customers, the ticketing company responded in a statement this week. I will NEVER use stubhub again! Get the latest news on COVID-19 delivered to you. The cookie is used to store the user consent for the cookies in the category "Other. never use them again. Bought 2 tickets for Hamilton in Chicagogot there and the view was 75% obstructed in one seat, and 35% in the other..StubHub did not mark EITHER as obstructed. Now you gave them no time to sell again. I'm upset at this it's fraud, Just want your attention. Remember to provide us with valuable feedback. I was able to receive a refund but we all know that does not help. It's my money, why are they holding it?!!!! Do not buy tix here! Want to pick up my tickets from a UPS store. This is ridiculous! asks for a code, which i put in, says incorrect code(which came from them). So now the tickets will not arrive in time for my event. Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. Im sensing a nice class action lawsuit coming your way. Needless to say, this concert never happened. Stubhub did refund, but plans are ruined last minute. How come they can't control that?!! This will be reported to the BBB and any other place I can provide this borderline illegal activity to. Wow. Email is another option for requesting a refund. My 15 year old brother purchased some tickets without my permission with my debit card for a concert I didn't know until I got the email and I called rift away to cancel it or get a refun and they said they don't do refunds all saws are final sales and it didn't matter cause it was a family member that purchased the tickets!!! "McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub's. I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. 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Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. Purchased 2 tickets to a college basketball game. I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. This is pure fraud. NOPE. They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. Massachusetts has clear rules on returns and refunds. them this was wrong and deceitful and did not get off the phone until they refunded my money. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? I simply do not understand how this can happen. However, within a couple of days of filing a complaint with the BBB they had paid me for the second ticket. Read the full policy. or Did you buy an excessive amount of tickets? They had me wait 3 hours to tell me to go scratch. At the same time, buyers expect immediate refunds. You will enter your community username and new password and done! Stubhub stole $770 from. We will process the refund to your original payment method within 5 days. Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. Just bought tickets. On or about March 25, 2020, Defendant made the decision to change its refund policy for cancelled events, no longer provided cash refunds to all customers but instead consumers were defaulted to a credit refund. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had. Open the SeatGeek app. Congratulations, Stubhub. He reportedly paid $120 per ticket. Tried to resell same tickets for $20 more. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . i have tried to call several times but have been on hold >3 hours on 2 occasions. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. 3 hour wait on the phone, said they would call me back within 1-2 hrs - still waiting it's been over 2hrs now. Once we have clear actionable next steps, we will be sure to notify our fans via email! Up the food chain with a supervisor, still nothing. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee." The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. StubHub will contact you as soon as possible. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. Contacted the event, and they said the wristband was already registered to someone else. The cookie is used to store the user consent for the cookies in the category "Performance". We lost the concert for that. Outside of the US and Canada, fans are defaulted to a refund. Should have checked this site first. "The return of live events, the input of customers, partners, and regulators, and the . Thanks. StubHub will offer refunds for canceled events but not postponed events. StubHub is offering the retroactive refunds now because the live events industry is opening back up. It does not store any personal data. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. It reads Refund in Progress. So much for the 100% guarantee. How long until my credit card is credited back? What is your rescheduled or postponed event policy? If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. You can resell your ticket using either an app or a PC. The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. StubHub updated their policy today. This doesn't make any sense and I transferred these tickets way early on before COVID. The way it looks everyone else from grizzmas got their refunds except people from stubhub my order was #559869427 a lot of times it seems the website just steals people's money if the show is canceled. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. StubHub Refund Ticket by Phone. The festival would issue them a new wristband and cancel the "lost" one. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. I purchased tickets at the very last minute and got amazing seats. Keep asking to speak to someone higher! I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card. $868.64 is a lot of money especially now to just throw away. Your email address will not be published. >> I FINALLY GOT A SUPERVISOR ON THE LINE AND HE SAID NO, WE ARE NOT REFUNDING MONEY AT THIS POINT. IndustryLegalTop Story Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). Also, awfully bold of them to assume I would want to purchase through them again. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. Receive a coupon for 120 percent of your original purchase*. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. View Levi's Stadium Ticketback Terms. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. But you money hungry corporates line your pockets and just go on like we owed that money to you. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Worst Ever. That's why they have a return policy. IndustryLegalTop Story The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. Most of us didn't leave yet! (Not to be confused with a free alcohol section which would have been great). At that point, never before that, I saw that it said that the refunded amount had to be used within one year. OK, I think this show has been rescheduled to September 7, 2022. If I had purchased elsewhere I would have received a full refund! Analytical cookies are used to understand how visitors interact with the website. I lost my tickets. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. All of our tickets were void, fakes, frauds. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. I wish I found this website earlier. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket? I immediately called StubHubs customer service since I didn't see a way to cancel the order online and couldn't find the Refund or Order Cancellation policies. You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards.