. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. Taylor Swift Tickets. According to Complete Music Update, Florida resident Lauren Shiflett filed a motion last month to expand her class action lawsuit against Viagogo from Florida residents alone to a nationwide Class. Furthermore, users of Viagogo in the United Kingdom have also reported similar issues in requesting refunds for tickets acquired through Viagogo following the cancellation of events due to the pandemic. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. Festival de Vina Tickets. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph, Be the first to hear about special offers. Dextromethorphan hydrobromide (HBR), for example, is known to cause drowsiness. An investigation has commenced regarding Honda CR-V(MY 2019-2021),Civic(MY 2019-2021)andAccord(MY 2018-2021)vehicles that are prone to engine oil contamination. Romeo Santos Concert Tickets. Mtley Cre Concert Tickets. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Rufus Du Sol Tickets. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. Tickets may be substituted with comparable or better seat locations without the Buyers approval. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . Send us your story with as much detail as possible to fill out our investigation. No refund, no answered or returned email for days. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation.Shiflett is challenging Viagogo's alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19.. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and . Two other consumers, who used Viagogo to buy tickets to the golf Open Championship and a My Chemical Romance gig, said they had got their money back only after appealing to their banks. To register, You must provide your real name, address, phone number, and email address. I bought tickets for Rammstein before the pandemic and they would not refund me. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. Faye had tickets to see My Chemical Romance in June 2020 and is unable to make the rescheduled date. In the event of a postponement, refunds are not granted. 6.6 No Agency. They will not give me any explantion for this. Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). 8:20-cv-01880, in U.S. District Court for the Middle District of Florida. viagogo does not take title to the underlying ticket (to the extent such title exists), and the actual transactions are between the Buyers and Sellers. I sent our ticket numbers but Opera Australia said they were not theirs. 2.8 Notification. Viagogo has become the latest ticketing firm to be hit with a lawsuit for allegedly failing to provide refunds for cancelled events impacted by the COVID-19 pandemic. All forms of redress are non-transferable and non-refundable. You also warrant that you own the tickets. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. Join The National Math and Science Initiative Class Action, Today! 7.3 Additional Policies. says firm changed policy to deny refunds if tickets can be used in 2021. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Generally; My event is cancelled or postponed - What do I do? You will be entitled to a full refund or a 120% voucher. Otherwise, avoid!!! No further contact on future rescheduled date since October 2020. FanFair Alliance - Ever get the feeling you've been cheated? Read more ts would be ready 48 . Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. Taking this information, will will help rectify you complaint! Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Viagogo will keep saying they already paid you but they will never show you the proof of payment. I would love to join this lawsuit as I am in the same boat! This tracks your activity using third party cookies. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. 2.9 Seller's Confirmation Obligation. Can I pick up my tickets instead of having them shipped? To sell tickets, a Seller lists the tickets in the Site database. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. found tickets for Hamilton at Victoria Palace Theatre being sold for 714 per ticket and in breach of the venue's T&Cs. Instead, it sat on your $2,031. 2. It said it would speak to the consumer rights body the Competition and Markets Authority (CMA) about Viagogos behaviour. It's worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). I entered the incorrect email when registering, how do I change it? Tickets for next year's festivals aren't yet for sale, but Viagogo was not on the list of authorised sellers for the 2020 events. It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. Additional information can be found in our FAQs and on the ticket details pages. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. 5.2 Violations, Termination and Suspension. 3.Click Dispute a Transaction. Such notice shall be deemed given one business day after the email is sent. 3.4 Indemnity. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. They keep finding excuses as to why it has not been processed. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. If you bought your ticket from SM Tickets in SM Department Stores, Eastwood, or Lucky China Town and you paid in cash, you need to surrender your ticket . 4.2 Stolen Property. Since June, we've found listings for events at all of these venues on Viagogo. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. However, according to Complete Music Update, Viagogos most recent filings indicate that buyers having tickets to pandemic-affected events have been handed vouchers worth 125 percent of the original purchase price. Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? You will be entitled to a full refund or a 120% voucher. We will not allow You to buy or sell tickets before You have registered with Us. Generally; If an event is cancelled - you do not have to do anything. 6.9 Change or Suspension of Site. I'm at the point that a class action . All sales and bids are final. Many events have been postponed or rescheduled, rather than cancelled, due to coronavrius. Which? They did not admit to law breaching and refused to provide a refund. Why do my tickets have someone elses name on them? By using our Site, You agree to accept this Agreement. Apparently not. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. 2.4 Listing. I was promised a refund because the tickets I bought were corrupt. In Australia, this is what was done to Viagogo: Ultimately, Viagogo was found liable and fined for infractions pertaining to official site representation (AUD 2.5 million/$1.75 million), total price representation (AUD 1.5 million/$1.05 million), part price representation (AUD 500,000/$350,250), and quantity representations (AUD 2.5 million/$1.75 million). Harry Styles Tour 2023. To post a ticket for sale on viagogo You must first register with the Site. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. . viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. As well as charged me double the amount. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. Ha*Ash Concert Tickets. Please add me to the list. Pretty straightforward, you'd think? 2.11 Ticket Fulfillment. I have sent multiple proof to them that the event is indeed canceled. expected to be mailed out. The R&A also told us the seller was in breach of their terms and conditions for relisting the tickets on Viagogo, and that Tony's tickets could have been cancelled. Bruno Mars Tickets. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Viagogo, a ticket marketplace platform, is battling to avoid nationwide certification of a class action lawsuit alleging it failed to provide refunds for events scheduled during the pandemic. The CMA also asks event organisers to ensure that, as a minimum, restrictions are clearly disclosed on the event's website and the first page of the purchase process of all official sellers. Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. The 1975 Tour 2023. Top Class Sellers should use our automated online confirmation process. 'It's been a bit of a headache and I don't know where I stand with anything.'. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Ticket-holders to postponed events will be able . Suggested Article: Verizon Wireless SMS Refund Settlement Details. I haven't received an email confirming my order. consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds.. The organiser will tell you how to get a refund. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Justin Bieber has cancelled the remaining dates of his Justice World Tour. 3. The Viagogo Refund Class Action Lawsuit contends that Viagogos action is in direct violation of the companys stated policy. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. It's unlikely you'll get the delivery costs or booking fees back, though. According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. By Rhona Shennan 23rd Jul 2020, 3:38pm Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . 2.5 Tax on Seller Proceeds. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. 2.2 Registration. Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. BTW the tickets were available also the same day of the concert. Received Refund in full for cancelled concert. 2.10 Collecting Payment. Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . 4.3 Sellers Shall Not Include Promotional Material with Tickets. 6.3 Allocation of Risk. viagogo AG is registered in Switzerland, Company No. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Please add me to this list as I am almost 100% sure I got scammed. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. 6.11 Permitted use. . 1,779 reviews for Viagogo, 1.3 stars: '1. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. This company is a total scam. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. "Comparably priced" replacement tickets are determined by viagogo in its discretion. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Your email address will not be published. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. According to Viagogo, the court should conduct a rigorous analysis to determine whether the plaintiff accomplished her evidentiary burden in establishing the appropriateness of class treatment. 2.17 Season Cards. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. administrator or law firm. This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. 4 replies 17.4K views. Mar 1, 2018. 6.1 No Warranty. BLACKPINK Tour 2023. Join The South Shore Hospital Data Breach Class Action, Today! "If it's been canceled, chances are you're . We take no responsibility for such issues. If tickets are not consecutive, then the Seller must create a separate listing. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation. But gave me only option was to relist on their site or go to resceduled date. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Coronavirus refunds: why fans are raging over ticket policies, Original reporting and incisive analysis, direct from the Guardian every morning. If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. If you bought your tickets directly from the event organiser or primary ticket retailers, such as See Tickets or Ticketmaster, you'll have extra consumer protections. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. About Us The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. We may also first deduct any amount you owe us from any amount we owe you. Arctic Monkeys Concert Tickets. This is so frustrating its been 2 years !!! Shiflett is represented by Scott Edelsberg of Edelsberg Law PA and by Gary F. Lynch, Jamisen A. Etzel and Nicholas A. Colella of Carlson Lynch LLP. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. However, in Viagogos most recent filings, it says customers with tickets to events affected by the pandemic have been offered vouchers worth 125 percent of the original purchase price, Complete Music Update reports. 4. 2.3 Username and Password. We will also add Tax on our fees as applicable. Be the first to hear about special offers. got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. 6.7 Third Party Information. Note that this is separate from any Tax viagogo is required to charge on its fees. We disagree with such restrictions and think they are not beneficial to fans. 2. 1.1 Introduction. Taylor Swift Tickets. The difference between 'cancelled' and 'postponed' events is . Hundreds of summer events have fallen victim to the coronavirus outbreak, with organisers offering to give fans their money back if they do not want to, or cannot, transfer their tickets to 2021. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request. Take a look at our advice on writing a letter before you make your claim. Take a photo of a faulty item and add a brief description. 2.15 viagogo Guarantee. All sales and bids are final. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. 3. All Rights Reserved. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Instead it is claiming the events have been postponed, even when the organisers confirm they have been cancelled. 5.3 Disclosure of Information. Yes, add me. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a seller's transaction. Tickets for these particular events carry over and are valid for the event in 2021, so as per our terms and conditions the customer is not entitled to a refund in this situation. They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. Waste Management Phoenix Open Ticket. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. The money belongs with you. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Only to be given the run around. Tony Wood has been trying to secure a refund for his tickets to The Open Championship 2020, after receiving an email from Viagogo claiming the event had been postponed. Nelnet Servicing Data Leak Your Personal Information At Risk! 5.4 Making Adjustments. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. This field is for validation purposes and should be left unchanged. I'm Travelling - where and when will I receive my tickets? that reports on class action lawsuits, class action settlements, What is the viagogo complaint handling process? Unfortunately it might take a lot of back and forth communication. This is a level of criminality that will get this company belly uptrust me, I am all in for this class action lawsuitwe cannot let some corrupt Florida judge prevent a WHOLE COUNTRY of music lovers from being cheated and abused out of our hard-earned money. Explain your case the best you can. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. Sent info several times and they made every excuse under the sun. Which? It states that if an event organiser offers tickets to . In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. 4.1 Double Posting and Removal of Tickets. 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. Viagogo told us that because the tickets for the 2020 event can be transferred to the 2021 event, this is categorised as rescheduled rather than cancelled. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. The tickets were bought by me as a present for my mother and parents-in-law. I contact Ticket Master and they stated the ticket delay is probably due to the fact they need to confirm that everyone adheres to the ticket policy and didnt order more than their fair share.