We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator, except to the extent caused by fault on our part. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. StudentUniverse allows you to search and compare flights from 220+ major airlines, such as American Airlines, United Airlines, Jetblue, Alaskan Airlines, Delta Air Lines, Air Canada, British Airways, Qatar Airways, Air China, China Eastern, Air Canada, Westjet, Lufthansa, KLM and more. Have a look and see if there is one that works for you! If you want to cancel or change your flight and you know and agree to your airline's policy, you can do so yourself by going to the "My Trips" page and following the prompts. If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). Please be respectful of our time and other people who need help too and just message us once. Your rights under your contract for travel arrangements will depend on the type of travel arrangement you book with us, which will be either a booking for package travel or for one or more individual travel services. Other examples of minor changes include alteration of your flight departure time by less than 12 hours, changes to aircraft type and change of accommodation to a comparable or higher standard. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Were all working overtime to try and help as much as we can. We advise you also to print the on screen confirmation. Additionally, a small number of itineraries do need to be booked via an agent. If you want to pay separately, you will need to make multiple purchases. Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). Wherever in the world you want to fly, StudentUniverse AU can help you get there for less. You may see the name StudentUniverse affixed to motor vehicles, on signs around the hotel or elsewhere. If you are traveling internationally on a roundtrip or one-way ticket, some countries have additional passport/visa requirements. Please confirm which airline your credit is with by visiting My Wallet. +1 617 321 3281 if you booked online through our website. Your travel credit is associated with your original booking. No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999. When youre ready to use it, you can check flights on our website to have an idea of what you want. These are intended to give a guide to the services and facilities you should expect from your accommodation. Tuition and Fees Refund Policy. If a student does cancel prior to the start of university classes, 100% of tuition and fees will be refunded.. Withdrawal or cancellation occurs on the calendar day that the . If you are booking a flight for someone else, you need to sign up with the travelers information as the airline ticket will be issued in the name of that person. If the credit card information is passed through to the travel services provider and you seek to charge back your payment from the provider, you agree to indemnify StudentUniverse against this chargeback from the provider, including without limitation any air debit memos charged to StudentUniverse. In addition to our administration charge, you will have to pay the travel service providers applicable cancellation charges. If you do not see a travel credit and believe you have one, please give us a call to confirm. Name changes are not permitted in any instance (subject to the section below If you transfer your package holiday). If you are not sure whether your ID complies, please check with our local state department of motor vehicles, or visit www.tsa.gov/real-id. Yes, same airline. We recommend that you consult with your doctor or specialist clinic before commencing travel. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. StudentUniverse enables the instant booking and payment (full or 10% deposit) of travel accommodation through our website (/hotels) and those of our affiliate sites. If you have made a booking with us for an individual service or for a pre-arranged package organised by someone other than us our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf with reasonable skill and care and to arrange the relevant contracts between you and travel service providers on your behalf. StudentUniverse empowers young adults to experience the world with discount travel. More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. If you require your confirmation email to be re-sent, please contact us (email to: All accommodation details and contact information are printed on your booking confirmation email. All individuals departing from the United States of America must be in possession of a valid passport. Yes, your travel credit is good for the same airline as your original flight. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. All prices are subject to availability and can be withdrawn or varied without notice. Airlines have been updating their policies regularly as the situation is still changing. Your home country and destination country will likely have travel requirements. Please let us know of any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access. We will not be liable for any loss you incur if and insofar as you are able to claim for damages under a travel insurance policy. The short answer is no. We also do not offer any compensation if another customer books the same itinerary as you at a lower price. We understand a lot of events have been cancelled due to concerns over COVID-19. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. We may correct any pricing errors on our website at any time. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports, visas, transit visas, green cards, and/or certificates of authenticity, which meet the requirements of immigration and other government authorities at every destination. Student universe uses tripmate for their insurance policies and they're a complete scam. Your order constitutes an offer to buy a product. We exercise care in the selection of reputable travel service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. You must contact your airline directly and or visit its website for specific information regarding these guidelines and/or any additional fees. Individual services and tour organiser packages. Studentuniverse Refund Policy Promo Code You may check the link for Studentuniverse Refund Policy Promo Code. Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). Most of these changes will be minor and we will advise you of them at the earliest possible date. Some countries have reopened borders to international travelers, with guidelines or restrictions. The purchase of your travel booking constitutes a contractual agreement between the traveler(s), customer(s), and/or purchaser(s)(collectively as you and traveler), and Studentuniverse.com Inc. (StudentUniverse, we, us), pursuant to the following terms and conditions (Terms, Agreement): Please read this entire agreement carefully. Baggage is entirely at owner's risk. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . We are happy to advocate for a refund if your flight was cancelled, however, we are bound by the airline's policy. References to us, we or our mean Flight Centre (UK) Limited, company number 02937210 (trading as StudentUniverse). In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. Packages cover a If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). Please be aware that most travel bookings are non-refundable and cancelled bookings will incur charges. Most airline tickets do allow changes for a fee, plus any difference in fare. We will be fully responsible for the proper performance of the package as a whole. All terms & conditions of fares we advertise are noted at the bottom of the ad and should assist you in finding the price you're looking for. Without derogation of the obligation to arbitrate, any court proceedings relating to a Dispute, including but not limited to confirmation or vacatur of any arbitral award, shall be conducted exclusively in the state or federal courts sitting in Boston, Massachusetts. However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us. I have questions about baggage. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Give us a call back when you're ready to rebook. You should be aware that costs could increase closer to the departure date. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". 2013-2023 StudentUniverse. Such a change is deemed to be a minor change. Tuition and Fee Policies in the Event of Campus Closure. In addition, StudentUniverse has its own cancellation policies and rules to which you also agree: Cancellation received 60 days or more before departure of first product to depart in relevant booking: Deposit to be held. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. accommodation (c) vehicle rental or (d) other tourist services If you already flew the outbound portion of the flight, the credit will be for about half, or the amount of the return portion of the flight. We encourage you to review the privacy notices of any third party service provider whose services we arrange on your behalf. However, a travel ban DOES NOT mean that you are automatically eligible for a refund. Check with the Centers for Disease Control and Prevention for current information prior to and during your travel. Some bookings and other products and services made available by StudentUniverse are subject to additional terms and conditions disclosed to the buyer during the order process. Refunds will only be made available to the person named on the booking payment receipt, unless otherwise agreed in writing by all travellers listed on a booking. Anyone can book with us, just not everyone will be able to get access to special discount student fares. This applies to future travel credit as well. . last updated: June 29, 2021. Please read these Booking Conditions carefully. Sign up for sale alerts, email-only discounts, travel inspiration and more. After placing an order, you will receive an email from us with a StudentUniverse invoice number acknowledging that we have received your order. Sign up. If you can pay with the same credit card, book together by searching for more than 1 person, and following the steps in the checkout process. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. The student will receive said student discount only upon arrival and only if a valid Student Identity Card is presented to the hotel. We strongly encourage you to check all dates, details and restrictions (including whether the booking is non-refundable, non-date-changeable or subject to cancellation and amendment fees). If, due to weather, flight schedules, or other uncontrollable factors, you are required to spend additional night(s), you will be responsible for your own hotel, transfers, and meal costs. Am I eligible to purchase a ticket? A transfer request must be made in writing by the lead-named traveller not less than 7 days prior to departure and must include proof of acceptance of the transfer by the new traveller. If we, or the travel service provider identified on your ATOL certificate, are unable to arrange or provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. Standards and ratings may vary between countries, as well as between providers. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. Please see your booking confirmation email for details of your booking provider and confirmation reference. Failure to produce either may result in the provider refusing to honour the reservation. Refund Policy. You will need to know the legal name and date of birth of your friend(s). For all travel we strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. StudentUniverse is not an insurance company. We are a Member of ABTA, membership number W325X. How do I change or cancel my flight ticket? Please check your airline's policy. If you book other travel arrangements, such as accommodation only, this protection doesnt apply. 1 et seq., and administered by the American Arbitration Association under its Consumer Rules. Eligibility, Joining, and Website Information. Search for the total number in your party and log in (or Sign up) as yourself. Verify your student status to purchase exclusive student fares. The credit is a one-time use, not like a gift card where you can use it for multiple things. Please allow adequate time to obtain any such advice or documents. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. First, visit the link for Studentuniverse Refund Policy Promo Code. We strive to resolve any dispute amicably. Business Details In addition, the US is requiring all passengers arriving on an international flight to have a negative COVID test taken within 3 days prior to your flight. Please understand we are working as hard as we can to help everyone. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. Travelers are responsible for ensuring that they have all necessary travel documents and visas. For updated testing or vaccination requirements by country, check out our list of where Americans can travel right now for details. Please see our Contact Us page for info specific to COVID-19 / Coronavirus. Refund Policy. The merchant should process the refund through the same technology used to make the original sale. You may acknowledge and agree to these Terms: (i) electronically, including by e-mail; (ii) by handwritten signature; or (iii) by your payment of the invoice and/or your use of the services provided by StudentUniverse or any other travel supplier related to your booking. You will need to have their legal name as it appears on their ID and their date of birth. Travel credit is stored on your StudentUniverse account for future use. Because these clinics are run by a qualified, third party professional medical advisor, we are unable to accept any liability for any loss or damage in connection with the services of the clinics (except to the extent caused by fault on our part). At the time, most countries haven't announced a vaccination requirement. Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. If you would like us to petition to the airline for a special request, we will advocate on your behalf. In short, we can offer you whatever your ticket is eligible for, please trust that we are working hard to offer you the BEST option we can find for your ticket! First, they do not have a refund option. This Website at www.studentuniverse.ca (the "Site") is owned by Studentuniverse Inc ("we", "us") and is applicable to but not limited to enrolled students and faculty members at accredited colleges, or universities and youth 16-25 years old and is provided for residents of Canada. Expires shortly ERE Show Coupon Code in Student Universe coupons $30 OFF COUPON CODE Up to $30 Off With Code Almost always, latest coupons and promo codes can be found there. Our registered office is at Level 6, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE. If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts will apply. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. We will try to reach you again as soon as we can. Please contact your airline or refer to its website for detailed information regarding their checked baggage policies, or alternatively please visit www.libertytravel.com/flights/baggage-fees.jsp for more information. First, visit the link for Studentuniverse Refund Policy Coupon Code. Further information on the Code and ABTAs assistance in resolving disputes can be found at abta.com. To find out if there is a fare difference . Transport and accommodation providers have differing cancellation policies and rules. The tuition rate in force for all programs is based either on program or modality. All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers. There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. StudentUniverse is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. If you have a layover, you should check if there are transit requirements for that country as well. We cannot issue a refund for you if the airline policy does not allow it. You are solely responsible for any such fees. Any provision (or part of any provision) of these terms and conditions which is invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions (or part provision) of this agreement or the validity of that provision in any other jurisdiction. Most of our deals are available to be purchased online. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. Individual countriesor even airlineshave the ability to require vaccinations from would-be travelers. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. Many airlines are reducing their scheduled offerings and some are cancelling service altogether. If your travel is further out, please wait and call us closer to your flight or message us via email or facebook messenger. Airlines allow this for international travel, but do not allow it for travel solely within the U.S. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s). Search for the total number in your party and log in (or Sign up) as yourself. https://travel.state.gov/content/travel.html, www.libertytravel.com/flights/baggage-fees.jsp, https://www.studentuniverse.com/about-us/privacy-notice. It is the responsibility solely of the hotel to deduct the discount upon your arrival. See the chart above for the best number to call. They may change due to air traffic control restrictions, weather conditions or operational requirements. Travel for less and live for more with deals, contests and more. If any part of a payment is non-refundable, the merchant must declare this fact in a written No Refund or Cancellation Policy to that customer before the refund is processed. Please note that most cancellation fees range from $200 to $450 depending on the ticket and that Basic Economy tickets or flights that have already been partially flown are never refundable. Change rules and fees can vary tremendously. We offer exclusive student flight discounts that can't be found anywhere else and offer steeper flight and travel deals when we know students want to travel. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. A contract on the terms set out in these Booking Conditions will exist as soon as we issue a confirmation email to you. We bring to your attention the existence of a 'Community List', which contains details of air carriers that are subject to an operating ban within the EU. Each of StudentUniverse's 220+ worldwide airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. How do I book seat assignments and meal requests? Our liability in respect of packages arranged by us, except in cases involving death, injury or illness, is limited to a maximum of three times the cost of your package travel arrangement. If your new flight is more expensive than your travel credit, you will be required to pay the fare difference at time of booking. We recommend that you contact the airline or visit the airlines website to confirm your scheduled departure time 24 hours prior to your flight. Do not book a roundtrip flight only to use the return portion. Such recipients may include the overseas travel service providers with whom you seek to make a booking. If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand. Log in (or join) to see if you are eligible. Minimum stay and maximum stay rules apply to return and multi-stop flights. Some tickets also may have multiple airlines. We will advise you of the amount of the deposit and date for final payment at the time of your booking. If youd like to check what your airline is offering, you can check out the airline policies directly. All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. Transport and accommodation providers have differing cancellation policies and rules. www.cdc.gov. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. It is entirely at the airline's discretion to provide you with a seat on a later flight. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. Some countries also require a machine-readable passport and/or unstamped available pages. All refunds will be delayed until the situation stabilises. If you cancel within 24 hours for bookings greater than 7 days in advance, some airlines allow free cancellations. Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. Where we incur any liability for a cancellation fee or charge for any booking that is canceled, you agree to indemnify us for the amount of that fee or charge. Please be aware that overseas safety and hygiene standards are often lower than in the UK. However, sometimes the deal may not be available for all dates or to/from all airports. Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances. Without this, you can be denied boarding. Log in to get the phone number and call our agents, who will help you book over the phone. We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. Transport and accommodation providers have differing cancellation policies and rules. We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside the UK. Get Studentuniverse Refund Policy Promo Code from this link and save money on your next purchase. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. Eligibility, Joining, and Website Information, Itineraries with more than 2 destinations. Conditions can change rapidly in a country at any time. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. Change rules and fees can vary tremendously. You can contact our customer support line 24hrs a day, 7 days a week from wherever you are in the world: +44203 056 7993 if you booked through a consultant; or. Travel documents, including, without limitation, airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) are used to confirm an arrangement with a service provider. Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. All insurance questions have to go directly through Tripmate, or whatever insurance company you purchased through. Cancellation received 59-30 days before departure of first product to depart in relevant booking: Deposit shall be held and an amount equal to 50% of the remainder of the payments made by you in respect of the cancelled product shall be refunded to you. When you book with us we will look after you until you arrive home safely from your travels. All travellers must have a valid passport for any international travel and many countries require at least six months validity from the date of return. If you don't see a credit that you think should be there, give us a call. These terms were last updated on 17 September 2018. The relevant travel service provider, and not StudentUniverse, will be responsible to you for the provision of the relevant travel service. We advise you to print the on-screen confirmation. You should be able to view your travel credit in the "My Wallet" section of your account when logged into our site. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Please only contact us if your flight is within the next 48 hours, so that we can help those with urgent needs first. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels.
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